FAQ — The Wild Glen

Questions & Answers

Everything you need
to know, honestly.

Three very different things under one roof — candles, workshops, and bookkeeping. Here's what people ask most.

Candles

Handmade in Wicklow from natural wax. Available online, in local stockists, and at Christmas markets.

  • Candles are available online via this website, at Christmas markets in Wicklow, and from the following local stockists:

    • Roundwood Stores, Roundwood
    • The Coachhouse, Roundwood
    • Hollywood Café, Hollywood
    • Nick's Coffee, Wicklow
    • Collette Ward Interiors Showroom

    If you're looking for a specific scent or quantity not listed online, get in touch — it's often possible to arrange something.

    Online year-round Local stockists Christmas markets
  • Wild Glen candles are made from NatureWax 660, a natural and eco-friendly wax blend, infused with high-quality fragrance oils. They burn cleanly, are cruelty-free, and are hand-poured in small batches in Wicklow. No mass production, no outsourcing.

  • Absolutely. Tell us a little about the recipient and the vibe you're going for — witty, caring, heartfelt, or something in between — and we'll craft a label just for them.

    Personalised orders typically take 5–7 business days to make and ship. Please note that personalised items are non-returnable unless they arrive damaged or defective.

  • Yes. Gift sets are available at checkout and are also put together for key gifting moments — Mother's Day in April, Teacher's gifts in May and June, and a pre-Christmas collection in November. These are announced on Instagram first.

    Every candle can also be gift-wrapped — just select that option at checkout.

    Custom sets for weddings, corporate gifting, or events can be discussed — get in touch with what you have in mind.

  • We accept all major credit and debit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely.

  • Standard shipping takes 3–5 business days within Ireland and 5–10 business days internationally. Personalised orders need an additional 5–7 business days to make before they ship.

  • You can modify or cancel your order within 24 hours of purchase. After that, it may already be in production or on its way. Please contact us as soon as possible if you need to make a change.

  • We want you to love your candles. If there's an issue, please contact us within 7 days of delivery and we'll do our best to make it right. Personalised items are non-returnable unless they arrive damaged or defective.

  • When used as directed, yes. As with any candle: never leave one burning unattended, and keep out of reach of children and pets. If you have specific concerns about ingredients or fragrance oils, get in touch before ordering.

  • A couple of things make a real difference:

    • Trim the wick to 5mm before every burn.
    • On the first burn, let the wax melt all the way to the edges — this prevents tunneling and helps the candle burn evenly every time after that.
    • If tunneling does happen, carefully level the wax with a butter knife once it has fully cooled.
  • Market dates are shared on Instagram as they're confirmed — usually from October onwards for the Christmas season. Wicklow and surrounding areas are the main focus. Following along is the most reliable way to know where and when.

Workshops

Small, hands-on sessions. Launching Summer 2026.

  • Wild Glen workshops are small, hands-on candle-making sessions — typically 4 to 6 people. The focus is on making something real, in a relaxed setting, with someone who actually knows what they're doing.

    Sessions run from March through December, with a Christmas gift experience running in December. Dates are released in batches and tend to fill quickly because of the small group size.

    Summer – Dec 2026 4–6 guests per session
  • Pricing is per person.

    €35 – €50 per guest depending on the session

    The exact price for each session is confirmed when it's listed. You take home what you make.

  • Workshops are based in Wicklow. The exact venue is confirmed when you book. All sessions are accessible — if you have specific mobility or access requirements, just let me know in advance.

  • Yes — private sessions for hen parties, birthday groups, team events, or friends can be arranged. The group size and date would be agreed directly. Get in touch with what you have in mind and we'll work out if it's possible.

  • New workshop dates are announced on Instagram first. Because sessions are small, they can sell out quickly. Following along is the most reliable way to hear first.

    If you'd like to be notified by email when dates are released, drop your details here.

  • Because sessions are small, late cancellations do affect things significantly. The full cancellation policy is shown at the point of booking. In general: more than 7 days' notice gets a full refund or transfer to another date; less than that is handled case by case.

    If something comes up, please get in touch as early as possible — it's almost always possible to find a solution.

Bookkeeping & Business Support

Practical records and digital support for small Irish businesses. Wicklow-based, remote-friendly.

  • Two things: bookkeeping (sorting financial records, setting up tracking systems, getting things accountant-ready) and digital support (social media management, content strategy, website copy). These work as standalone services or together.

    The client base is sole traders and micro-businesses — people who are brilliant at what they do and just need someone to sort the admin.

    Bookkeeping Social media Wicklow · remote-friendly
  • Everything is billed at a single flat rate:

    €30 / hour — all services, no tiers

    The most common starting point is the Books Rescue & Reset — a one-off engagement to sort the backlog and build a working system. That typically runs around €240 (approximately 8 hours). Ongoing retained support, quarterly check-ins, and social media management are all available from there.

    Full pricing is on the services page.

  • No. Most of the work is done remotely — records are shared via Google Drive or Dropbox, calls happen over Google Meet or phone, and everything is delivered digitally. Many clients are based outside Wicklow.

  • Yes — this is exactly what the Books Rescue & Reset is for. Most clients start here. We work from whatever you have: bank statements, receipts in a folder, a Notes app list — it doesn't matter. We sort it, build a system, and hand it back to you in order.

  • No. Wild Glen is not a registered accountancy practice and cannot file tax returns, VAT returns, or prepare statutory accounts. These require a qualified and regulated professional.

    What we do is get your records into a clean, categorised state that makes your accountant's job significantly faster — and your bill smaller. If you need a recommendation for a good accountant in Wicklow or Dublin who works with micro-businesses, that's something we can help with.

  • Google Sheets for tracking and reporting — free, accessible, and something most clients can open and update themselves without learning anything new. For social media, Meta Business Suite for scheduling.

    You won't be asked to buy or learn any paid software.

  • Deliberately few — 4 to 5 retained clients at any one time. This is intentional. The work requires real attention, and each client gets a person who knows their business — not a ticket number.

    There are usually 1–2 places available at any time. If capacity is full, you'll be told immediately and offered a referral rather than a waiting list that doesn't move.

  • For retained arrangements, the minimum is one month's notice to end — no lock-in contract.

    For one-off projects like the Rescue & Reset or a Social Media Strategy Session, there's no ongoing commitment at all.

  • Book a free 30-minute discovery call. No obligation, no pitch — just a conversation about where you are and whether Wild Glen is the right fit. If it is, you'll get a clear written proposal before anything starts. If it isn't, you'll be pointed somewhere useful.

    Book a discovery call →

Still have a question? Just ask.

A quick message or a 30-minute call — no scripts, no hard sell.

Book a Discovery Call