Refund policy

Returns and Refunds Policy for The Wild Glen

1. Returns and Exchanges:

a. We want you to be completely satisfied with your purchase from The Wild Glen. If for any reason you are not, please contact us within 14 days of receiving your order to request a return or exchange.

b. To be eligible for a return or exchange, the product must be in its original condition, unused, and in the original packaging.

2. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will work with you to provide a replacement or a refund.

3. Refunds:

a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

4. Return Shipping:

a. Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

5. Cancellations:

a. If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has been shipped, you will need to follow the standard return procedure.

6. Custom Orders:

a. Custom or personalized orders are non-refundable unless they are damaged or defective upon receipt.

7. Contact Information:

a. If you have any questions or need assistance with a return or refund, please contact us at thewildglen@gmail.com.

8. Policy Changes:

a. The Wild Glen reserves the right to update or modify this returns and refunds policy at any time. Any changes will be communicated to customers through our website.